Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a case request for ResLogic using the options provided.
Support Case
Create a new support case
Required fields are marked with an asterisk*
{"xsrfToken":"63d44275f5b20e877e3ba806c4ba0359e9748d76_lout","branding":{"id":"1","key":"rl","name":"ResLogic","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/47d4619c-5d42-4321-a6d6-866c707cede0/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDRiZjljYi1kNmZlLTQ4ZDEtYWUyMC05MTZlOTg3MjlmMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ3ZDQ2MTljLTVkNDItNDMyMS1hNmQ2LTg2NmM3MDdjZWRlMCI6WyJyZWFkIl19LCJleHAiOjE3ODY3ODkyMDEsIm5iZiI6MTc4Njc4ODYwMX0.PeuLp76DDRpsveamooGHYXw8z1y2J_ip38iRGDlCHL8&client=ed4bf9cb-d6fe-48d1-ae20-916e98729f12&mode=fit","logoId":"47d4619c-5d42-4321-a6d6-866c707cede0","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ResLogic Support Portal","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ResLogic Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"rl","projectId":10001,"serviceDeskId":1,"name":"ResLogic","description":"<p>Welcome! You can raise a case request for ResLogic using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"5","name":"Support Case","descriptionHtml":"","callToAction":"Support Case","introHtml":"<p>Create a new support case</p>","icon":10527,"iconUrl":"https://reslogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ef54aa35-f2fa-3980-af21-92cf86b91694","appLinkName":"System Confluence","appLinkUrl":"https://reslogic.atlassian.net/wiki","spaceKey":"WRM","spaceName":"WRM","spaceUrl":"https://reslogic.atlassian.net/wiki/spaces/WRM","isServer":false},"labels":[],"projectKey":"RL","serviceDeskId":1,"kbLinkDomainURLs":["https://reslogic.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDRiZjljYi1kNmZlLTQ4ZDEtYWUyMC05MTZlOTg3MjlmMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTk0Nzc3NDEwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2Nzg5ODAxLCJuYmYiOjE3ODY3ODg2MDEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.WDuIAnMjRTQsT3SK_TfvrlMorucN6jZ0j0zbVKOZ6R4","targetCollection":"upload-user-collection-1947774104","endpointUrl":"https://api.media.atlassian.com","clientId":"ed4bf9cb-d6fe-48d1-ae20-916e98729f12","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":5,"projectId":10001,"issueType":{"id":"10006","name":"Case"},"form":{"name":"Support Case","descriptionHtml":"","callToAction":"Support Case","intro":"<p>Create a new support case</p>","instructions":"","icon":10527,"iconUrl":"https://reslogic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10015"],"values":[{"value":"10015","label":"-","selected":false,"children":[]},{"value":"10042","label":"Conn- Car Rental","selected":false,"children":[]},{"value":"10052","label":"Conn- D-Edge","selected":false,"children":[]},{"value":"10032","label":"Conn- Inntopia","selected":false,"children":[]},{"value":"10012","label":"Conn- Manual","selected":false,"children":[]},{"value":"10014","label":"Conn- Manual- Inventory","selected":false,"children":[]},{"value":"10037","label":"Conn- Manual- Pricing","selected":false,"children":[]},{"value":"10022","label":"Conn- New","selected":false,"children":[]},{"value":"10041","label":"Conn- Payment Gateway","selected":false,"children":[]},{"value":"10043","label":"Conn- ResLogic","selected":false,"children":[]},{"value":"10033","label":"Conn- Roomboss","selected":false,"children":[]},{"value":"10034","label":"Conn- SiteMinder","selected":false,"children":[]},{"value":"10053","label":"Conn- Stripe","selected":false,"children":[]},{"value":"10035","label":"Conn- Synxis","selected":false,"children":[]},{"value":"10049","label":"Contract Loading","selected":false,"children":[]},{"value":"10007","label":"Conversion","selected":false,"children":[]},{"value":"10044","label":"Cosmetic","selected":false,"children":[]},{"value":"10025","label":"Customer- Edit","selected":false,"children":[]},{"value":"10021","label":"Customer- Search","selected":false,"children":[]},{"value":"10028","label":"Destination ","selected":false,"children":[]},{"value":"10040","label":"Email DNS","selected":false,"children":[]},{"value":"10036","label":"Emailer","selected":false,"children":[]},{"value":"10050","label":"Green - Temporary Update","selected":false,"children":[]},{"value":"10006","label":"Green Theme","selected":false,"children":[]},{"value":"10013","label":"Old DB","selected":false,"children":[]},{"value":"10029","label":"Operations","selected":false,"children":[]},{"value":"10030","label":"Packages","selected":false,"children":[]},{"value":"10045","label":"Priority 1","selected":false,"children":[]},{"value":"10046","label":"Priority 2","selected":false,"children":[]},{"value":"10047","label":"Priority 3","selected":false,"children":[]},{"value":"10039","label":"Product Types","selected":false,"children":[]},{"value":"10048","label":"Quick Update- Priority 1","selected":false,"children":[]},{"value":"10024","label":"Reports","selected":false,"children":[]},{"value":"10031","label":"Res- Add Payment Screen","selected":false,"children":[]},{"value":"10020","label":"Res- Add Service Screen","selected":false,"children":[]},{"value":"10023","label":"Res- Main Screen","selected":false,"children":[]},{"value":"10016","label":"Res- Price Split","selected":false,"children":[]},{"value":"10019","label":"Res- Quick Edit Screen","selected":false,"children":[]},{"value":"10027","label":"Res- Service Item Edit Screen","selected":false,"children":[]},{"value":"10051","label":"Sponsored Project","selected":false,"children":[]},{"value":"10038","label":"Vendor","selected":false,"children":[]},{"value":"10011","label":"Vendor - Discounts","selected":false,"children":[]},{"value":"10010","label":"Website","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Body","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2026-08-15T06:10:01-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ef54aa35-f2fa-3980-af21-92cf86b91694","appLinkName":"System Confluence","appLinkUrl":"https://reslogic.atlassian.net/wiki","spaceKey":"WRM","spaceName":"WRM","spaceUrl":"https://reslogic.atlassian.net/wiki/spaces/WRM","isServer":false},"labels":[],"projectKey":"RL","serviceDeskId":1,"kbLinkDomainURLs":["https://reslogic.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZDRiZjljYi1kNmZlLTQ4ZDEtYWUyMC05MTZlOTg3MjlmMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTk0Nzc3NDEwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2Nzg5ODAxLCJuYmYiOjE3ODY3ODg2MDEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.WDuIAnMjRTQsT3SK_TfvrlMorucN6jZ0j0zbVKOZ6R4","targetCollection":"upload-user-collection-1947774104","endpointUrl":"https://api.media.atlassian.com","clientId":"ed4bf9cb-d6fe-48d1-ae20-916e98729f12","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}